Retail Sales Supervisor

1. Supervision and Team Leadership

• Supervise and coordinate the daily activities of retail sales staff in the parts department
• Assign duties and prepare staff schedules to ensure adequate coverage and efficient operations
• Monitor employee performance and provide ongoing training, coaching, and guidance
• Participate in recruitment, onboarding, and performance evaluations of staff
• Ensure adherence to company policies, procedures, and established sales practices

2. Customer Service Oversight

• Ensure consistent delivery of high-quality customer service by all team members
• Address and resolve customer concerns, complaints, and product returns in a professional and timely manner
• Support staff with complex or high-value sales transactions and technical product inquiries
• Promote parts and accessories to meet departmental sales objectives

3. Inventory and Merchandising Control

• Oversee inventory levels and coordinate ordering to maintain adequate stock availability
• Ensure accurate receiving, pricing, labelling, and organization of merchandise
• Maintain orderly and effective product displays in line with retail standards
• Supervise inventory counts and investigate and resolve discrepancies

4. Ordering and Supplier Coordination

• Coordinate procurement of parts and accessories from suppliers
• Monitor outstanding orders and follow up on backorders and delivery timelines
• Authorize returns, exchanges, and warranty claims in accordance with company policies
• Communicate with suppliers regarding product availability and order status

5. Interdepartmental Coordination

• Liaise with service technicians and advisors to ensure timely availability of required parts
• Coordinate parts allocation for service and repair orders
• Work with sales staff to ensure parts and accessories are prepared for customer deliveries
• Communicate order updates and timelines to internal teams

6. Operations and Reporting

• Prepare and review reports on sales performance, inventory levels, and staff activities
• Support the efficient day-to-day operation of the parts department
• Ensure compliance with workplace health and safety standards